FAQ

• Where is Alpha Products located?

We're located in Brooklyn, New York, 11209. 

 

• Where can I find your Amazon store?

We sell on Amazon under a general store: "Alpha Products®". Our Amazon store may be found at https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A147NP3ZISK5ZF

 

• What is Alpha Products?

Alpha Products® and was founded with the vision of creating a premium online platform for product sale and distribution. By migrating inventory online in a professional manner, we're able to provide customers with all the benefits of online shopping such as a large catalog selection and affordable pricing.

This means accessible pricing first and foremost. By working directly with manufacturers and skipping middlemen sales personnel, we're able to cut costs and provide customers with highly competitive pricing.

 

• How long until my order arrives?

How long an order takes to arrive varies depending on where it ships from and your location. Delivery times vary. Some orders ship directly from manufacturers, some of which are located abroad and hence may take up to 2 weeks to arrive. Rest assured, we'll provide you with tracking information and if any issues arise with your order we're happy to assist you. The advantage is that you get the lowest price available by cutting middle-men cost.


• Do you accept returns?

Yes. We accept returns within 2 weeks of purchase. Please return items using a trackable service so that we may trace your return. Refunds are issued after items arrive. Please include your order ID OR name & address inside the package along with your return. If you forget to do so, don't worry we'll help you locate your package, just let us know by emailing us at sales@alphaproducts.org.

 

• My order's tracking has not updated in a long time or my order did not arrive.

Contact us and we'll be happy to assist you with any delivery issues. If you order is lost in transit, we'll issue you a full refund.

 

• What payment methods do you accept?

We accept all major credit and debit cards in addition to Paypal, Amazon pay, and Apple pay. If you want to pay using another method, you may be able to register that method with paypal then use paypal to purchase from our site.